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*Custom Gateway | Embroidery Guide*




Custom Gateway are pleased to announce full Embroidery support, with state of the art embroidery preview and stitch file digitization technology. This gives users of our Custom Product Platform the ability to create products with real-time, realistic embroidery simulations for both text and imagery, which then automatically delivers EMB or DST format stitch files to be used for fulfilment once an order is placed. In short, it's EPIC!


What are the rules?

  • All embroidery functionality is available with the ACP3 App. For more information, please discuss with your Project Manager at Custom Gateway.
  • The maximum size embroidery file that can be delivered is 22500 square mm, which is equivalent to a Print Area of 150x150mm. The width or height can be larger as long as the corresponding value does not equate to an area larger that 22500 square mm in total. For example, these 3 print sizes cover the same area:

W150 x H150mm = 22500 square mm

W75 x H300mm = 22500 square mm

W300 x H75mm = 22500 square mm

Important Note: This rule applies if the full area is in use / populated - so predominantly applies to images. For areas that feature just text, it may be possible to set larger sizes on the basis that the text will only ever populate a fraction of the total area available, although variables such fonts, character input length and font size should be considered.

  • The pixel count of uploaded artwork should be less than 5,000,000 pixels. Anything larger than this will result in errors when the EMB/DST file is generated.
  • The file size of uploaded artwork should be less than 2MB. Anything larger than this will result in errors when the EMB/DST file is generated.


What Features are Available?

You can offer a combination of Embroidered Text, Auto-Digitization, and EMB/DST Upload functionality on your products, depending on your requirements. We have companion articles detailing each feature and how to set them up, just use the navigation buttons below and take a look!


EMBROIDERED TEXTUsing a pre-approved embroidery font list, add Embroidered Text to your products for reliable stitch ready results.

AUTODIGITIZATIONAutomatically convert images to show accurate embroidery simulations on-screen, and generate stitch files. 

EMB & DST UPLOADAlready have a range of embroidery files? Upload them to CPP, then apply them to all of your products - we will automatically resize to fit any product that the design is applied to.

MATCHING TO THREAD CHART: Match to a specified thread chart from our standard list, or create and supply your own for us to match to when the embroidery files are created.



It is also possible to offer more advanced configurations and features to meet the needs of your Product range.

EMB AND PNG OUTPUT FILES: Offer both embroidery and standard print options on a single product!



Further Information 

We also have dedicated articles covering costs, and the most frequently asked questions relating to our Embroidery functionality.

INFORMATION ON COSTS: What costs are involved in using Embroidery? 


FAQ's: Click to run through the most frequently asked questions about using Embroidery.

 DYNAMIC PRICING: Set up dynamic pricing calculations to show your customers the cost of their creations as they personalise the product! COMING SOON



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