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Embroidery | Autodigitization




The Autodigitization feature allows you to upload images and logos to a Product and preview them as accurate 'embroidered' designs. When an order gets placed, Autodigitization delivers embroidery stitch data in an EMB or DST file via our Order Management System. 

The stitch data will be stitch able, but not guaranteed to be suitable as is or optimum for production. Some checking and/or editing may be required before production, depending on the number of pieces to be embroidered and the value of the order involved.

Important Note: This article is written on the presumption that the user has a good understanding of the product creation processes and general setup requirements.


This feature is currently compatible with ACP3. Your company account on CPP must be set to deliver EMB or DST files (this has to be set by Gateway staff - please contact 

Important Note: Autodigitization is not compatible with Image Galleries, the user must add an image via the image upload button within the App.

For each specified print area on the product, there should only be one associated image upload opportunity for the end user. For example, on a T shirt with a Left Chest Print Area, the user should be able to upload a single image for Autodigitization purposes.

> The file size of uploaded imagery / artwork should be less than 2MB.

> The pixel count of uploaded imagery / artwork should be less than 5,000,000 pixels.

Generated stitch files will incur a standard rate Autodigitization charge of £1.99 per EMB/DST file delivered in Order Manager. 


What are the benefits of using Autodigitization?

  • Autodigitization delivers embroidery stitch data from a standard image without human intervention. This has the potential to save huge amounts of time and money on manually generating embroidery files. We estimate that on average, it will do 70-75% of the work for you.
  • It delivers a real-time TrueView embroidery simulation of the uploaded image. This will give customers a more accurate product visual and better interactive experience, which will lead to an increase in conversion rates. 


What files are supported?

Bitmap formats: PNG, GIF, TIF, JPG, JPEG, BMP

Vector Formats: AI, PDF, EPS (files have to be accurately scaled)


How does it handle background colours?

Background colour will be automatically removed during the Autodigitization process. We highly recommend the use of high resolution PNG's with transparency for optimum results - as this avoids any potential issue with the automated background removal. 

In some scenarios, the results from the automatic background removal may not be desirable. For example, images with a white background, that also features white elements on a logo, will result in all white areas being removed automatically. This is because the feature cannot distinguish between what is background and what is artwork/imagery.

In this case it is possible to manually control the background removal using the Interactive Background Removal Tool. You can use this to target the areas that you want to be removed (see image below). It is important to educate and guide Users on this process and the options available to achieve the best results. If the order is already placed containing the undesirable background, then the stitching can be deleted in the stitch file.


What information does the delivered file contain?

Generated embroidery files contain Stitch Count, Colour Information (EMB), Width and Height, along with other stitch data. The image below shows an example output file and the associated information:


How do I achieve the best results?

For detailed information on optimising your Autodigitization results, see this dedicated Article:

Embroidery | Autodigitization: How to Optimise Your Results




The Product setup requirements are very simple. Firstly, you need to create your product with a Print Area using the conventional methods detailed in the User Guide and associated articles. At that point:


Make sure the Image Area is set to Render Delegate > Embroidery. It is advised that all Image Areas being used for embroidery preview purposes should have the 'Fit Mode' set to 'Largest Side (Contain)' to avoid any undesirable cropping of logo's.



In Smartlink Builder, select ACP3 > set your company > in step 7.eCommerce select the Unbranded Point of Sale option. This will allow you to put through test orders from the App to deliver files in Order Manager / Lite.

Open the URL and upload an image to the Product. This will automatically trigger the TrueView preview of the uploaded image as embroidery.


Depending on subscription type, access Order Manager Lite or full Order Manager to retrieve the order/stitch file. Any configured Text Areas will be delivered as single merged file with the Autodigitised Image. 

You can then open the EMB/DST file in your embroidery software to ensure all is as it should be.

**Wilcom Truesizer software is available for free from - this can be used to view, modify, read and convert the EMB and DST files.

Here is the interactive Product Example showing the AutoDigitisation preview -


---> Click here to go back to the Embroidery Guide <---

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