Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Companies and Users


Overview of using Companies and Users


To set up a company you need the following data:


  • Company Name
  • Company eMail
  • Company Telephone

You can also add

  • Address for paperwork
  • Returns details for paperwork
  • Logo / Brand for paperwork


Users can either be;

Independent users or sub users of the main account - they can then have the following roles;

  • Template Editor
  • Super Template Editor

As detailed on previous page, a user can be linked to any company.

Template Editor

  • Products Duplicate only
  • Personalise-iT galleries
  • Personalise-iT unpersonalised artwork
  • Personalise-iT print manager
  • Personalise-iT app layouts

Super Template Editor

  • Everything that a template editor has access to
  • Everything that a super user has access to
  • User product categories
  • Product categories








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