Custom Gateway - Customer Support

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Despatching Kits / Bundled Products


If multiple items on a single order need despatching together but have been separated onto different production batches they each need to be identified with a bundle ID

A bundle ID can be anything you want but each line item that needs despatching together must have the same bundle ID

The bundle ID is passed from the website taking the order 

When a product with a bundle ID is scanned for despatch the system will flag up a message stated that it is part of a bundle and display the ID - it is recommended that a production site has some pigeon holes with the ID so that products can be stored until whole job has been completed

Bundle ID is also displays on the "Item" tab in Order Manager 

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