Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Adding a New GUID for an Instore Kiosk / Retail Customer


When you are providing links for instore kiosks these are all the configuration option you can offer

  1. Parent Company (your company) useful for your reporting
  2. Order Confirmation eMails Required for Customers? or printed receipts
  3. Use own SKUs (SKU Map) or using GS1 Barcodes
  4. Branded Paperwork 
  5. Send Auto Reports for Sales per shop
  6. Logon to Order Manager Lite for artwork download / payment confirmation 
  7. Language & Currency
  8. Pricing - do special prices need setting up?
  9. Default Order Status - do orders arrive "On Hold" then get confirmed
  10. Is our API required to integrate with a Till System
  11. Is a payment gateway or shopping cart required
  12. Personalisation App Layout & Configuration
  13. Own Image Galleries
  14. Add own Predesigned or Print on Demand Templates
  15. Access to your Blank Product Templates
  16. Is a Product Selector Required?

Once a GUID has been created this will need to be used for each POS link and API Key (If Required)


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