Custom Gateway - Customer Support

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Here you can raise support tickets and read articles on common queries using the topic sections and search below

Overview of the OMS Stock Management Process

  1. Products Added to OMS or Products Added to Magento - but only need adding once

  2. Stock re-order level added to OMS for each product - csv import
  3. When Order Placed in Magento - this is auto transferred to OMS and Stock Updated in both OMS & Magento
  4. Orders then despatched one by one in OMS - or bulk despatched - whatever is preferred picking method - individual or bulk picking notes can be generated
  5. Each day a report is generated and emailed for all stock lines - products that are below the minimum order quantity will be highlighted
  6. Report can be sent to different people for different schemes / sites
  7. When new stock required a purchase order is raised by typing the quantity ordered into OMS and clicking “Raise Purchase Order”

  8. This then creates a CSV file to send to the appropriate product supplier
  9. When the stock arrives - this is booked in on OMS using the process below

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