Custom Gateway - Customer Support


Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

FTP / SQL Access to Gateway Sites

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Gateway Sites are a modified version of Magento Community Edition designed to make it quick and easy to sell personalised products

We provide these sites as part of an inclusive package that includes Personalise-iT License, Hosting & Support

Templates / Themes 1 to 9 are fixed templates with no access for developers to access the css files to change the design via FTP

All Gateway Sites have comprehensive access to the Magento Admin Panel for the main SEO tasks but again we do not provide FTP or SQL access for SEO companies to the website - this really should not be needed as Magento as a comprehensive tool set in the admin panel

We also backup all Gateway Sites for you as part of your package but you are also free to take your own backup anytime you want in the admin panel in System > Configuration >  Backups

If you require a more Custom Solution with more access and control over the website then we can offer 2 options 

  1. You build, host and manage your own Magento website and we will provide our Magento Extension free of charge for integrating PERSONALISE-iT. This way you have full FTP access for whatever you want
  2. You use Theme 10 - Blank Magento Theme - we then provide FTP access to the httpdocs folder to allow your developerthe flexibility they need

We do not provide FTP for standard Gateway Sites for the following reasons which we hope you agree makes good sense

  • If we are responsible for supporting the website we need to ensure nobody else changes the core files - that way we know any problems are 100% our problem
  • Historically changes made by multiple developers have often conflicted with each other causing site performance issues
  • Security - we need to protect your website and our servers against potential hackers 
  • Licensing - some of the modules we use are licensed to us and cannot be copied 
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