Custom Gateway - Customer Support


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Integrate OMS with Zendesk

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You can add our OMS system to your zendesk agent portal very easily - this allows customer service agents to never leave zendesk when searching orders for a client.

 

1) An Admin Role user within zendesk must select "Admin" in the bottom left of the zendesk screen ( this is a cog icon )

 

2) In the side navigation go to APPS > MARKETPLACE

 

3) Search for IFRAME and install the app "Iframe"

5) this will bring up a for of setting - details should be as follows

 

Title = OMS

Iframe URL = https://oms.gateway3d.com/

Inactive Icon URL = http://www.gateway3d.ebusinesssystem.net/media/favicons/oms-bw.jpg

Hover Icon URL = http://www.gateway3d.ebusinesssystem.net/media/favicons/oms.jpg

Selected Icon URL = http://www.gateway3d.ebusinesssystem.net/media/favicons/oms.jpg

Enable ZAF SDK support? = unticked

Enable role restrictions? = unticked

 

Then Save and OMS will be available on the left side of your Agent System under its own section

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