Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Options for Confirming Order Despatch via OMS Login


Your suppliers have 3 ways that they can confirm that an order has been despatched from the OMS Menu - we can set up a white label login panel for your website and suppliers can be given simple access to confirm despatch 

1. Change Status On Order Line


2. Scan Barcode from Job Sheet / Dispatch Note 


3. Upload a CSV of Multiple Orders

The CSV needs 2 columns in this order

1. - must be our Order ID
2. order.status - must be - dispatched
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