Custom Gateway - Customer Support


Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Standard Workflow Options

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Order Manager Lite Workflow

Our base system designed for websites with their own smaller scale production facilities and products with simple artwork layout options like phone cases or mugs


  • Access via the internet https://oms.gateway3d.com/order-it/order-manager-lite
  • Orders added via eCommerce Websites or In Store Kiosk App
  • Search by Order Ref, Website, Item Status & Order Status
  • Display all artwork formats - including Print Layouts
  • Will print a branded delivery note for each website
  • Stores links to any original images uploaded
  • Enables you to update order status

 

Order Manager  - Own & Third Party Production

Designed for companies receiving orders from multiple channels / websites for customised, on demand or stock products using any combination of own production, external warehouse or dropship supplier



  • Access via the internet https://oms.gateway3d.com
  • Orders added via eCommerce Websites, Proof Manager, CSV Upload or API
  • Orders managed by auto status changes when actioned
  • Bulk or Single Order Management
  • Hot Folder option available at additional monthly cost
  • Full Print Manager access to enable editing and update of artwork if required
  • Supplier Integration enables orders to be passed to multiple order management systems
  • Stock Management works for all workflow options
  • Orders can be despatched by scanning, status change or file upload
  • Full reporting suite available

Order Manager - Third Party Production (Retailers)


  • Access via the internet https://oms.gateway3d.com
  • Orders added via eCommerce Websites or Instore Kiosk
  • Orders managed by auto status changes when actioned by suppliers
  • Orders can be sent to suppliers by 6 different methods - see section on
    Supplier Integrations for Dropship
  • Full audit trail on order status updates
  • Automated reporting for order status by exception to ensure easy site
    management
  • Supplier Integration enables orders to be passed to multiple order
    management systems
  • Orders can be despatched and confirmed by suppliers updating your system direct
  • Full reporting suite available for on demand



Order & Workflow Manager Process

Streamlined workflow for higher volume production integrated with barcode scanning. Includes all the features of option 2 combined with more auto processing


  • Access via the internet https://oms.gateway3d.com
  • All the features of the Order Manager Workflows available
  • Orders added via eCommerce Websites, POS Instore App, Proof Manager, CSV Upload or API
  • Production templates enable you to set up your own print layouts to either batch orders or allocate to specific machines or departments
  • Products are auto batched and processed based on the template rules
  • Scan to view job, print labels / job sheet and despatch
  • Extra scan option for QC can be added
  • Direct integration to RIP software available

 

Non Website Workflow

Instore / Point of Sale

Developed for simple orders people create In Store like photo upload or text or where you create an order for a customer that does not need approving


Proof Manager

Developed for orders that need creating by you then signing off by the customer before proceeding - so more involved than just normal in store

 


Use order notes for extra fields and set up products for multiple quantities

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