Custom Gateway - Customer Support

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Supported File Types and Maximum Image Size when using our Apps


The maximum file size that our server will allow is 60MB. Most images probably won't be anywhere near even 20% of that.

There is no restriction on the pixel size of an image.

The main supported formats are:

  • JPG
  • PNG
  • TIFF
  • GIF
  • BMP
  • SVG

We also have some support for EPS, AI and PDF however we cannot guarantee that all files of those types will be handled correctly. Simple images should be fine, complex ones may have issues.


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