Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Overview of Options for Sending / Confirming Orders with Suppliers


Sending Orders

The Gateway Order & Workflow Manager will automatically distribute orders to suppliers for dropship fulfilment

Detailed below are the standard options 

1. EMailed to a nominated eMail Address

2. Sent as a CSV File via email or collected via API

3. Sent as an XML File - collected from FTP via API

4. Log on to Gateway OMS Order Manager -
Existing Gateway Suppliers can then process or download orders and artwork
Non Gateway Suppliers can be provided with an Order Manager Lite Login


Confirming Orders

Once a supplier has completed your dropship order they can confirm despatch in the following ways . Each order is supplied with a branded delivery document as well as order artwork / details

1. Upload CSV File via FTP - simply upload a file to a folder with a single column with our order number which will update order status 

2. Change Order Status via API - ability to update order status from a supplier system using the API

3. Logon to Gateway OMS Order Manager - all our partner supplier will either already be using the Order Manager or be integrated via our API (Option 2) this is a big advantage in using our supplier network 

All of these actions will update the Order Status in Order Manager which can be used by your Customer Service Team to answer Customer Questions

You can also access the Order Status via API to auto update on your website 


The Gateway OMS can also send you an email everytime your supplier despatches an order - if you enable the optionon the supplier


Was this article helpful?
1 out of 1 found this helpful