Custom Gateway - Customer Support


Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Automated Order Status Notification Reports

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You can set up the following reports to automatically send to a nominated email address for each Company or GUID - to help you keep track of orders

These are set up to run automatically in the Companies section of the OMS and can also be run manually in the "Reporting" menu on the main page of OMS

Order Details (Undelivered) - displays all orders that have not yet been despatched whatever their status

Order Details (QC) - displays all orders that have been marked as an "on Hold" or "QC Query" that will need action to progress

Order Details (Awaiting Confirmation) - displays all orders sent to supplier that have not yet been acknowledged as received by the supplier so they can be followed up

All reports are sent as csv files attached to the email and will not generate if the report would be empty

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