Custom Gateway - Customer Support

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Here you can raise support tickets and read articles on common queries using the topic sections and search below

What browsers support Web GL 3D Products for Personalisation?


Products within our Personalisation Apps can be displayed as either 2D images / drawings, Web GL 3D or Flash 3D

Web GL is gradually superseding Flash 3D and is our recommended option - everyday more and more PCs support Web GL

To check if your computer supports Web GL - go to

It is currently estimated that about 90% of devices can access Web GL - you can check what is supported on this webpage

This is a higher percentage than the other 3D option flash as although flash is available on all desktops it is not available on any mobile or tablet devices

Mobile & Tablets currently account for around 35% of all internet access

Desktop computer access is now dominated by Google Chrome @ 60% which is fully Web GL compatible

For the latest statistics on other browser usage please visit 

Please note if you want to use WebGL on desktop and 2D on desktop - we can provide 2 different links to website users

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