Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Adding Supplier Details


By clicking the "Companies" option in the Gateway OMS you can set up any new supplier you want

 Section 1 Editing - lets you add base details and configuration options

  • Add company address details - these are used on the delivery note
  • Add email - this is used for notifications 
  • API Keys are created automatically and can be issued to suppliers 
  • Choose Artwork type required if artwork being generated
  • Choose automated reports to be emailed to default email (so can be used for an order summary each day or stock management)
  • Choose format of SKU used (can also use a SKU Map)
  • Choose default order status when order arrives

Section 2 Returns

  • Enables you to add return address for delivery documents
  • Enables you to add a postage paid stamp if required for returns

Section 3 Assets

  • Website brand or logo for delivery notes
  • Background if required for delivery notes


You also have the option for each Supplier to set

  1. Method of sending orders - more details
  2. SKU Map - so you can map website SKUs to production SKUs if different
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