Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Overview of Product Types Supported by Gateway CPP


Gateway CPP supports the following types of customisable products - all can be created in the Product Management Section

1. Print on Demand Products are added via the Print on Demand App - then select products and choose Print on Demand to upload images and create artwork

Products can then be displayed as either a static image / thumbnail or displayed as a sample ID in a Personalisation App to change colour and size etc

2. Configurable Products are when a product is made up of a series of parts - you create a single product then upload each of the changeable parts separately - these are 3D only

3, Personalised Products can be 2D or 3D can either be 

a) No preview - you just capture the text personalisation required and pass to the order manager - you just need to upload a thumbnail

b) Live Preview - lets the user create the product in real time before adding to cart 

c) Delayed Preview - combined a) & b) so you can either order without seeing a preview or see a preview after you have added your text

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