Once your order is placed, you will be contacted via our internal Job Ticketing system to supply information for your products. Generally, you will be provided with a direct link to an online Google Spreadsheet.
Note: You don't have to download or manually save the spreadsheet - this is a cloud based document, so any changes that you make are automatically saved.
All fields marked in Cyan should be completed with as much information as possible prior to 3D Production, along with any specific requirements regarding the visual presentation or functionality. This information acts as an instruction manual for us to create and configure the Products to meet your expectations. The following 3 points refer to the most significant pieces of information that we require:
Product and Print Area dimensions
Generally, production will not begin until we at least have both the product and print area dimensions, as this ensures that the Products are accurate both visually and for print purposes. Ideally, the print dimensions should be supplied as a print guide/template. This gives us a visual reference for print area position and scale. All measurements should be clearly labelled in relation to width, height, depth or diameter in mm. Any delay in the product or print dimensions being supplied may lead to the job being rescheduled and the delivery date being pushed back.
The print information supplied should contain bleed if relevant.
This refers to how the Product will appear / be displayed. Factors such as angle, direction, state (eg open/closed) should be considered. If no information is supplied in this field, we will present the Product in a logical way based on the product samples that we have, or the images that have been provided.
Product Colour Options and ‘Textures’
Colour information is relevanyt if you want the product to be colour changeable within the App. It is vital to the configuration of the Products and should be supplied prior to production. Ideally colour options should be detailed as colour names and Hex references. Failing that, they can also be supplied as Pantone Codes which we will match as closely as possible. If no specific colour values are supplied, we will take samples from the product photography or website images if they are available to us.
Note: If no colour information is available, we will assume that the samples or images provided are an accurate representation of the product range and will continue on that basis.
Some products may be more complex and have patterns or fixed colour variations that the Colour System on the CPP cannot fulfil. If this is the case, then for 2d products we need an image of each version of the product.
For 3d products we will create the colour options as ‘Textures’ to accurately represent the option. Rather than an overlay colour being applied to a specific part of the model, a texture is akin to a custom paint job so offers greater flexibility. Instead of having a colour swatch, textures are represented as a thumbnail of the product in that particular colour variation. In most cases, we can rename the Texture menu tab in the software layout to something more suitable - should it be required.
Failure to send accurate Product Samples, or to supply specific / detailed information, may have implications on how the 2D3D Procuct is configured by the Creation Team. If Production is already under way, changes to the original specification may result in additional modelling work and therefore incur additional costs (charged at 75.00 GBP p/h). Any changes will be reviewed on an individual basis against the original specification document to determine the complexity and estimated time scale of the required alterations.
Once the Products have been created, they will be reviewed internally, and then passed on to you in the form of an Approval Link. It should be noted that at this point, the User Interface and the Print Area functionality may not yet be finalised - this stage primarily serves as a chance for you to assess the visual quality / accuracy of the Product, along with any colour changes.
Should you have any issues, please provide detailed feedback in the comments box of the Approval System and click Fail. Your comments will be reviewed based on the original specification and then passed on to the Creator to make the required alterations. After the alterations are made you will be provided an updated Approval Link. Once the model PASSES the approval stage, the functionality is configured for print output (if applicable).
Please see 3D Model Approval Links for an in depth look into how the Approval System works.
Note: Approval links will remain active for a period of two weeks (10 working days). If you have not reviewed the Products by the end of this period then the model will be automatically approved and the job will either progress for templating (if applicable), or be closed. If the ticket is closed then any issues will then have to be raised in a separate support ticket which will be scheduled accordingly. Support tickets can be raised by emailing email@example.com
Final URL Links
Once the Products are approved and configured, you will be supplied with final URL links to both the 3D Product and the 2D version (if applicable).
Your Product Samples
Once the URL links have been supplied, you will be contacted regarding your product samples (if applicable). Unfortunately we do not provide a returns service and therefore politely ask that you arrange collection. We will need a Courier name and an estimated collection date to avoid confusion, as parcels are collected on a regular basis. Alternatively, if the samples are no longer wanted, we can donate them to charity or dispose of them accordingly. Our office is open from 08:00am - 18:30pm and the address is:
Tytherington Business Park
Further Information / Queries
Should you have any questions regarding the information in this document, you can contact us through the Production Ticket for your order. A member of the team will be notified and will get back to you as soon as possible.
We hope you enjoy your products!
Custom Gateway Creators Team