Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

What are Companies? and how do they work?


Companies can either be Retailers or Suppliers / Printers - we split them into the following types

  • Self Fulfilment - eg Printer
  • Fulfilment Department - eg Printer - Production Method
  • Dropship - eg  Retailer - Supplier
  • Promotional - eg Promotional Supplier - supplying trade
  • Personalised - eg Personalised Supplier supplying trade

You can use a company for either your own production or third party fulfilment partners

It is normal for a single retailer / website to have multiple companies as this is how we route orders to the correct fulfilment area


23445 Gift Co - Printer 1

23445 Gift Co - Printer 2

Each company has a GUID (23445) which is then allocated against a specific product in the product management system

You can set up as many companies as you need in the "Companies" Section of the admin panel -

On this page you can 

  1. Add new companies / fulfillers
  2. Download Company Lists 
  3. Set up integration choices

Once a company has been added you can allocate it against a product and send orders to it in workflow manager


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