Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Overview of Gateway CPP & Admin Control Panel Security


The Gateway CPP (Custom Product Platform) Admin Control Panel (ACP) & Workflow Manager (WFM) is entirely cloud based so there is no access other then via a web browser at any fulfilment centre to customer data

The software is hosted at UKFast on Linux Servers within a Hybrid eCloud Environment. UKFast data centre security can be reviewed at

Access to the user interface is via an https encrypted link and a user name / password. All passwords are hashed in backend database so cannot be viewed

There is no FTP access on server and most external integrations are made by API via https. Any non API integrations use recognised best practise for data transfer. Where possible we now recommend SFTP as a more secure version to FTP 

A Dedicated Firewall blocks all ports except 80 and third party penetration testing has been carried out - Fortify Code Scanning Software has also been used to test the software code for vulnerabilities 

The Personalisation App that are displayed on customer websites do not store any customer data and are delivered via the Amazon Cloudfront CDN Framework

Artwork generated is stored on the Amazon S3 Cloud but no customer data is stored here - all customer data is tored on the UK Fast Servers



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