Custom Gateway - Customer Support


Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Workflow Manager Reporting

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You can access reporting by clicking the Reporting link on the left hand side of Workflow Manager.

You can generate a report by:

1) Selecting the company name from the drop down menu on the left.

2) Selecting a To and From date range from the date picker fields.

3) Selecting from the following reports.

 

Daily Summary

This will provide you with a CSV file with that contains a list of each SKU and the amount that each of these products have sold each day.

 

Weekly Summary

This will provide you with a CSV file with that contains a list of each SKU and the amount that each of these products have sold each week.

 

Monthly Summary

This will provide you with a CSV file with that contains a list of each SKU and the amount that each of these products have sold each month.

 

Yearly Summary

This will provide you with a CSV file with that contains a list of each SKU and the amount that each of these products have sold each year.

 

Daily Conversions

This will provide you with a CSV file with that contains a list the print jobs for each day, how many print jobs were paid and the paid print job percentage.

It also contains the similar data for Sample-iT print jobs.

 

Weekly Conversions

This will provide you with a CSV file with that contains a list the print jobs for each week, how many print jobs were paid and the paid print job percentage.

It also contains the similar data for Sample-iT print jobs.

 

Monthly Conversions

This will provide you with a CSV file with that contains a list the print jobs for each month, how many print jobs were paid and the paid print job percentage.

It also contains the similar data for Sample-iT print jobs.

 

Yearly Conversions

This will provide you with a CSV file with that contains a list the print jobs for each year, how many print jobs were paid and the paid print job percentage.

It also contains the similar data for Sample-iT print jobs.

 

Order Details

This will provide you with a CSV that contains details of each of the orders within the specified date range.

  • The details contain:
  • The Print Job ID
  • The Company Reference
  • The Order Reference
  • The Customer Name
  • The Customer Email Address
  • The Customers Shipping and Billing Address
  • The Sale Date
  • The Completion Date
  • The Shipping Method
  • The External Order Reference
  • Details of the Product Ordered and more

 

 

 

 

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