Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

What Security Policies do you have in place for Gateway Sites?

1. Hosting - Gateway Sites are hosted with UKFast who are one of the UKs leading Tier 1 Hosting Providers on our own dedicated servers
They fully-own, manage and operate carbon and carrier-neutral data centres, which offers over 30,000 sq ft of enterprise-grade facilities
They are ISO27001, 9001, 14001 compliant - Full list of other acceditations below 
If required at an additional cost UK Fast can provide a WAF (Web Application Firewall) to provide additional protection
2. Platform - the website is build on the Magento Community Platform V1.9 - It is kept up to date with security patches for known vulnerabilities which can be reviewed and downloaded at
Magento is built on the Zend framework that provides a database abstraction layer providing additional protection against SQL injection attacks
3. Data Protection - the website conforms to the requirements laid out in the Data Protection Act 1998 and access to website data is restricted via a password protected admin login via SSL (see blow)
4. Data Encryption - all data collection pages on the website can be protected by SSL encryption and an up to date SSL certificate can be provided at an additional cost
5. PCI DSS Compliance - to ensure PCI compliance we use level 1 hosted payment gateway like Secure Trading or Sagepay w
6. Redundancy - all our websites included a mirrored copy on a separate server to ensure no single point of failure - We also auto back up every day
7. Monitoring - websites and servers are monitored 24/7 using so that any issues can be identified and resolved
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