Custom Gateway - Customer Support


Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

User Managment

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USER MANAGEMENT

On selecting "User Management" from the "General" menu you will see a list of users (any user under yourself or if you are staff you will see all users)

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The inforamation in this table is as follows

ID = the unique ID for this User

Username = The username that is used by this user to log in

Forename = Forename of the User

Surname = Surname of the User

Email = This is an Icon - Click here to email the email address on record in your default email program

D = this stands for Distributor and is a simple Y = Yes / N = No

Edit = This is an Icon - Click here and you will be taken to the panel where you can edit details for the user.

Delete = Deletes the user (only to be used with authorization from Carmen or a Team Leader)

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This panel has the same information as the table view but it is editable here. Also you can set the password for the user and assign then to a company.

The other section to a user is to assign them a "Role" this defines their access to the admin panel, i.e. what they can and cannot do.

in short these are explained below

Staff (inherits from Modeller, Template Editor and Super User)
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Product categories
Printer usage
Masks
Customers
Scripts
User Customers
User Product Categories
Ecommerce Import

Super User (inherits from User)
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Users
User Requests
Sample Stats
Products (read only)
Print manager (historic reasons, i.e. woyc are set up as super users)

Template Editor
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Products
Template galleries
Unpersonalised artwork
Print manager

Modellers (inherits from user)
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Modelling

User
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Visualiser galleries
Visualiser
Enquiries
URL gen
Sample Manager

 

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