Custom Gateway - Customer Support


Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

What browsers / devices support your Personalisation / Sample Apps

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Unfortunately at the moment there is no such thing as a personaliation or sample app that is supported 100% on every browser or device but we have developed a range of products that cover every possible option - detailed below is a quick overview

HTML5 App - works on Chrome, Mozilla, Safari and Internet Explorer 9 onwards as well as all mobile devices - only major draw back is that it is not supported fully on older versions of Internet Explorer - the other current drawback is only Chrome fully supports 3D models so is limited to 2D at the moment but this will change in the future

Flash App  - supported on 95% of all web browsers just not supported on mobile devices - generally does work on older versions of Internet Explorer. Only for 3D products - Main issue is mobile support and in some corporate environments that block flash

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