Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

What image types can be uploaded to your 3D products?


Visualiser uploads an image and converts it to a jpeg to display on your 3D model.

You can upload

  • jpg or jpeg
  • gif
  • png
  • eps
  • pdf
  • bmp
  • tif

Because we need to display the image on a 3D model even if it is uploaded as a high resolution image it will be converted to low resolution image - you will get the best results with images under 300KB. Although the Visualiser can convert high resolution eps files there will not give you the best on screen appearance on your 3D model

See attached zip files for example logos and different formats

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