Custom Gateway - Customer Support


Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

  1. Custom Gateway - Customer Support
  2. Smartlink Personalisation Apps
  3. Customising your PERSONALISE-iT App

What are App Layouts?

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If your company has had its own personalisation app layouts created then they will be listed in your control panel under General > App Layout section

We currently also provide 12 Standard App Layouts - you can view these on our demo website Product Personalisation Apps

Each layout can be associated with an individual product using the layout ID option in the URL

http://my.gateway3d.com/acp/app/?l=layoutcode

Each layout then has further configuration options which will vary dependant on what was specified for your bespoke layout These options have the following functionality

  • Gallery Enabled - this dictates whether the layout will have the option to display a gallery of images - it this is not set then even if the gallery ID is in the URL it will not display
  • Image Enabled - this dictates whether the layout will have the option to upload images from the users computer or internet site like facebook
  • Text Enabled - this dictates whether the layout will have the option to add text
  • Help Enabled - this dictates whether the layout will have a help section
  • Products Enabled - this dictates whether the layout will have the option to display a products tab for selecting multiple products
  • Masks Enabled - this dictates whether the layout will have the option to display image mask options
  • Gallery Overlay Enabled - this dictates whether the layout will have the option to display designs before products - if this selected a gallery must also be referenced in the URL and this will display before either a single product or a product tab
  • Other Designs Enabled - this displays under each product other designs from a related gallery - again if this is selected a gallery must be referenced in the URL
  • Save Sample Enabled - this enables users to save a sample and  / or Add to Cart - this has the same functionality as "Add to Cart" and allows any product created to be used as link to purchase at a later date - this can be altered or locked down by removing the other options so user can not later the design

For a full range of features please check out the PERSONALISE-iT Product Guide

For details on further configuration options please see Layout Configuration Options

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