Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Adding your own product thumbnail


Product thumbnails are auto created when somebody clicks on a product in visualiser for the first time (so our QC process should ensure every product has a thumbnail created)

However sometimes a customer may want to create their own visuals so we can use the process below to create them

The dimensions of a thumbnail image are: 180 X 80px and all thumbnails are stored in the format [productId].jpg in the folder /easypromo3D/visualiser/modelThumbs/

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