Custom Gateway - Customer Support

Welcome to the Custom Gateway Support Portal

Here you can raise support tickets and read articles on common queries using the topic sections and search below

Managing Customers in Magento


Navigate to Customers > Manage Customers > Add New Customer

Enter the account information for the user:


  • Associated to Website - The website that the user is being created on. Should be "Main Website" unless you have multiple stores on your magento build.
  • Group - The Customer Group that the user belongs to. These can be managed in:

Customers > Customer Groups

You can read more on Customer Groups here.

The following fields are also available (*Required):

  • Prefix
  • First Name*
  • Middle Name/Initial
  • Last Name*
  • Suffix
  • Email*
  • Date of Birth
  • Tax/VAT Number
  • Gender
  • Override Company Ref ID
  • Password*

You can also manage addresses which will be stored on the users account. This is not required as a user will be able to add their own addresses once logged in or when placing an order.


Checking "Send Welcome Email" will notify they customer that their account has been created.

Once all the required information has been entered, select Save Customer to return to the Manage Customers menu.

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