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Using Suppliers / Generic Base Products



The CPP houses thousands of Suppliers approved products that have been configured to meet their exact print specification. This opens doors of opportunity, as it means that these products can be added straight to your website for online customisation. The other option is, you can gain access to the  Suppliers base products on CPP, whereby you can add artwork designs to create ranges of Personalised or Print on Demand (POD) products very quickly. 

Each supplier in the network offers the following key benefits

  1. Datafeed of customisable dropship products
  2. Option to add your own designs to the products
  3. Range of designs to boost sales (not all suppliers)
  4. Accept electronic orders via Gateway OMS
  5. Provide automated dropship fulfilment
  6. Provide automated despatch confirmations to Gateway OMS
  7. Ability to use your branded despatch note
  8. Summary reporting on orders placed for quick purchase reconciliation


The CPP also contains Generic products - these are products that are not directly linked to a supplier, but have a base configuration, allowing you to utilise the product setup and amend to suit your needs. It is essentially a fast track way to set up products. The current range includes phone cases, mugs, and clothing products. Access is granted to these products on request - simply contact Custom Gateway support and these will be added to your user account on CPP.


How do I gain access to Supplier Products?

Firstly, you must liaise directly with the Suppliers to set up an account. Information and contact details on our Supplier Network are available from our website, please see:

Once trade arrangements are in place, either raise a support ticket for each new integration via or contact your Implementer/Project Manager who will raise the appropriate integration tickets for you. This will ensure you're supplied with individual dropship GUID's and supported in sending test orders to each supplier. Custom Gateway Staff will also grant user access to the Suppliers products on the CPP.


What happens when I get access?

On CPP, you will get READ access (R) to the Suppliers (and the Generic) category folders, which contain the original base products on the platform. READ access prohibits any changes being made to the approved base product - it remains locked to preserve its 'print ready' status.


How can I edit the Base product?

In some scenarios, it may be beneficial to make adjustments to the Supplier Base products to optimise the creation of your design range. This essentially means you have your own tailored base versions of the suppliers approved products. The benefit being that you can prep the product options BEFORE creating any Personalised or POD products, as opposed to making repetitive changes to every single new product AFTERWARDS, eg setting a specific font / colour / angle to compliment a specific design or setting a specific image upload area etc... 

To do this, you must Duplicate the product from the Suppliers READ access folder, into your own category folder which you have WRITE access to - thus granting you the ability to edit the product. To Duplicate, follow these steps:

  • Log into CPP
  • Use the Search Category function, and open the Supplier Category folder. This will load the Supplier Products into the Product Manager.
  • Select the Supplier Products that you want to amend by using the '+' icon.
  • Access the 'With Selected' dropdown menu.
  • Click 'Duplicate'
  • Select a Target Category, this should be one of you own category folders on CPP.

A duplicate version of the Base product will now be added to your folder. You can access this product to change the basic user functionality, eg Image Areas, Text Areas (fonts / colours etc). 

Important Note: We strongly advise that you do not make any direct changes to the settings on the Print Area/s, as this is approved based on the Suppliers print specification. Direct changes to the Print Area will likely result in problems on the fulfilment side.


How can I create Personalised or POD Products?

The simplest way to create Personalised or POD Products is to utilise the routines on CPP. However, it should be noted that it will not always be possible to utilise these methods for every single product on the platform as there are considerations based on compatibility.

Important Note: Any product created using the POD routine can be used as a hybrid product, this means it can be offered on your website as a fixed design product with no personalisation, but can also be offered as a Personalised product (with Personalisation). It's worth considering this option to maximise your efficiency where possible.

  • Log into CPP
  • Use the Search Category function, and open the Supplier Category folder. This will load the Supplier Products into the Product Manager.
  • Select the Supplier Products that you want to add a design to by using the '+' icon.
  • Access the 'With Selected' dropdown menu.
  • Select to either 'New Predesigned' or 'New Print on Demand' depending on what you want to achieve.
  • Select a Target Category, this should be one of you own category folders on CPP. The newly created products will be created in here when the routine is complete.
  • Add your artwork/design.
  • Find the newly created products and update the Basic details accordingly.

The system will then create the new products on the platform that you can access and edit. More information on these routines are available in these step by step guides:

Create Your First POD Product

Create Your First Personalised Product


Any advice?

> Print test often!

> Design intelligently!! Whilst the system is capable of most things via various features and setup options, it can add complexity and increase creation times per product. By creating designs to work across multiple products you can save vast amounts of time in product setup.

> Tailor your own base products where you can as this offers the most efficient creation process long term. 

> If you have any queries regarding the print specification, or creating artwork to fit a specific template, it would be best to liaise with the Supplier directly.


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